01A requirement of regulatory compliance
Membership of the Federation rests first and foremost on the scrupulous observance of the legal framework. Member transport operators undertake to comply with all national and local regulations applicable to passenger transport. Every chauffeur must hold a valid professional card, issued by the competent authority, attesting to their fitness: a licence of the corresponding category beyond the probationary period, no serious offence resulting in the loss of licence points, and no conviction for theft, fraud, deliberate bodily harm, sexual assault or drug-related offences. Each member is committed to absolute compliance with the law, guaranteeing a fully legitimate professional practice.
02The vehicle: comfort, safety and representation
The vehicle is the first witness of our standards. Each member ensures that its chauffeurs operate a vehicle compliant with regulations in force, offering the conditions of comfort expected by a demanding clientele: from four to nine seats including the driver, a recent first registration — except for classic, electric or hybrid vehicles —, and dimensions and equipment suited to passengers' needs. Vehicles may not be parked on the public highway without prior booking, advance reservation being the rule. Members undertake to inform passengers of the carbon footprint of their journey and to keep their vehicles in impeccable condition, ensuring cleanliness, safety and maximum comfort.
03The chauffeur's ethics and the client relationship
Ethics towards the client are closely linked to the quality of the welcome and service provided. The member of the Federation must present an impeccable appearance, remain courteous, calm and composed in all circumstances, and keep the vehicle in flawless condition. They undertake to honour any accepted ride, to act in good faith and full transparency, and to present themselves to the client as the chauffeur of the Federation. They refrain from sharing personal contact details, from disparaging the association, and from offering preferential rates intended to divert clients. Our commitment is one of exemplary client service — courtesy, punctuality and discretion — worthy of the prestige of our profession.
04Presentation, attire and conduct
Excellence shows in every detail. The Charter sets precise presentation criteria: classic, sober attire, well-groomed and impeccable, discreet elegance and a flawless appearance. The expected attitude is that of a smiling and welcoming professional — discreet, fluent in English, attentive to passenger comfort, taking charge of luggage, opening the door and accompanying the client to their destination. The member always addresses the client by title and surname and observes a fifteen-minute courtesy period. This rigour in presentation and conduct reflects the respect owed to every passenger.
05Insurance, brand and commercial ethics
Each member must hold appropriate and valid professional indemnity insurance, guaranteeing full protection for both the professional and the client. They undertake to provide accurate and up-to-date information on their vehicles and chauffeurs. Commercial ethics are equally essential: members refrain from damaging the image of the Federation or of any affiliated member, from soliciting clients deemed to belong to the portfolio of the Federation or a fellow member, and from compiling or archiving contact lists for that purpose. Members embody the values of the Federation through their integrity, honesty and transparency, placing ethics at the heart of their daily conduct.
06Training, quality control and environmental commitment
Our chauffeurs are the ambassadors of the Federation: trustworthy individuals selected for their discretion and reliability — cultured, multilingual, trained in the know-how of our profession and familiar with the codes of the hospitality and luxury sectors. Each member undertakes to be trained in FFGR quality and to undergo an assessment of their general, linguistic and topographical knowledge. Constant quality control is ensured through periodic checks and audits as well as satisfaction surveys. The Federation also embeds its action within an environmental approach: priority given to hybrid or electric vehicles, eco-driving training, and measures to reduce its carbon footprint.
07Membership, governance and bodies
The Internal Regulations set out the operating rules of the association and the application of its articles of association. Membership is open to any natural or legal person who meets the conditions, accepts the articles of association, the Internal Regulations and the Code of Ethics, completes the membership form and pays the annual fee. Governance is structured around the Board of Directors, the Executive Committee and four standing committees — the Practice Committee, the Training Committee, the Ethics and Professional Conduct Committee, and the Communication Committee — each contributing its expertise. Important decisions require the prior authorisation of the Board of Directors, in a spirit of transparency and solidarity.
08Code of Conduct, reports and sanctions
The Code of Conduct requires every member to respect the Federation's Ethics Charter, to display a respectful attitude towards other members and anyone encountered within the framework of the association, and to refrain from any abusive, racist or xenophobic language as well as any humiliating or disruptive behaviour. Any alleged breach may be reported in writing to the Federation; the Ethics and Professional Conduct Committee examines it within a maximum of three months and submits its recommendations to the Board of Directors. Depending on the seriousness of the facts, sanctions may range from a warning or reprimand to a ban on using the title of FFGR Member and its logos, up to temporary or permanent exclusion from the association.
The FFGR Committee · Version of 12 May 2024
