Privacy Policy

FFGR Privacy Policy. How the Federation collects, uses and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable French law.

1. Who We Are

The Federation (Fédération Française de la Grande Remise) is an organisation of excellence in prestige mobility, luxury concierge and close protection, operating from its Paris headquarters in France and internationally. We are committed to protecting and respecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and applicable French data protection law.

Data controller: The FFGR Team — Paris, France

Contact: contact@ffgr.io | +33 7 43 46 14 91

2. What Data We Collect

We collect the following categories of personal data:

We do not collect sensitive personal data (special category data) as defined under the GDPR.

·Contact information: name, email address, phone number provided via our enquiry form or direct communications.
·Request details: dates, locations and preferences provided when contacting the Federation or its delegations.
·Communication records: WhatsApp and email correspondence related to your enquiries.
·Technical data: IP address, browser type, and pages visited (via analytics cookies, only if explicitly accepted by you).

3. How We Use Your Data

Your personal data is used for the following purposes:

·To process and manage your requests and introductions to our delegations
·To communicate with you regarding your enquiries and any related queries
·To send service-related information (we do not send marketing communications without your explicit consent)
·To comply with applicable legal and regulatory obligations
·To improve and optimise our services (analytics, only with your consent)

4. Legal Basis (GDPR)

We rely on the following legal bases for processing your personal data:

·Contract performance: processing enquiry-related data is necessary to fulfil the introduction or service you have requested.
·Legitimate interests: improving the quality and relevance of our services, where such interests are not overridden by your rights.
·Consent: analytics cookies (you may withdraw your consent at any time via the cookie banner or by contacting us directly).

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where strictly necessary:

All third-party partners with whom we share data are bound by appropriate data protection agreements and are required to handle your information with the same standard of care we apply internally.

·Member delegations of the Federation required to fulfil your request, operating under strict confidentiality
·Service partners required to deliver the service you have requested
·Legal or regulatory authorities where required by applicable law

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

·Enquiry and communication data: 3 years from the date of last interaction
·Analytics data: 26 months maximum
·You may request deletion of your data at any time (see Your Rights below)

7. Your Rights (GDPR)

Under the GDPR and French data protection law, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at contact@ffgr.io . We will respond within one calendar month of receiving your request. You also have the right to lodge a complaint with the French supervisory authority (CNIL).

·Right of access: to obtain a copy of the personal data we hold about you.
·Right to rectification: to request correction of inaccurate or incomplete data.
·Right to erasure: to request deletion of your personal data ("right to be forgotten"), subject to applicable legal obligations.
·Right to object: to object to processing based on legitimate interests.
·Right to data portability: to receive your data in a structured, machine-readable format.
·Right to withdraw consent: at any time, where processing is based on consent.
·Right to restrict processing: in certain circumstances defined under the GDPR.

8. Cookies

Our website uses two categories of cookies:

You may withdraw your consent to analytics cookies at any time by clearing your browser cookies or by contacting us directly.

·Essential cookies: required for the website to function correctly. These cannot be disabled as they are strictly necessary for site operation.